Contact

Hello! 👋 And welcome to the contact form.

This isn’t just a contact form. No. It’s a portal. A portal that brings you directly to… me! Because believe it or not, it’s actually me who replies. Me, the CEO, CTO, CFO, CHRO and MOFO of Daan.dev. 🎩

Outside of business hours I’m also responsible for cleaning my desk, btw.

Do not hesitate to contact me, if you:

  • Need help with (configuring) one of my (premium) plugins,
  • Have presales, sales or aftersales, or salessales (did you know I ❤️ sales?) questions,
  • Want to send sincere praise my way,
  • Need someone to share your vacation photos with,
  • Know a funny joke.

Lastly, this contact form is actually powered by my own plugin, WP Help Scout Docs, and a bit of magic. 🪄 Once you start typing in the “What’s your message about?” field, search results might pop up. And they’re generally very helpful! So, don’t scroll past them. Help me, help you, help me, or something.

I usually respond within 24 hours, except on weekends. Any messages sent during that time will usually receive a response the following Monday.

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Fill out if you’re message involves a specific website.
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Have you read the house rules?
Please take a moment to read the house rules underneath this form before hitting Send.

House Rules

I know that having an issue with a plugin and then having to wait for a reply sucks. But, there’s no team behind Daan.dev. Daan is one person. And in case you’re wondering; that person is me. So, to make this work smoothly for you, me and all users of my WordPress plugins, I’ve setup some house rules:

Before sending me a message, make sure you’ve:

  • Checked the documentation (and more specifically the Troubleshooting section of the plugin you’re using)
  • Taken a deep breath.

Now, relax and find peace and calm in the fact that there has never been a support ticket that I wasn’t able to resolve.

Let’s move on…

If the documentation didn’t help you to resolve your issue, do not hesitate to contact me, but please include:

  • The URL of the site you’re experiencing the issue,
  • The name of the theme that site is using,
  • Screenshots of the issue,
  • A detailed description of the issue.

Also, please refrain from:

  • Being overly shouty, e.g. ending every sentence with multiple exclamation (!!!) or question (???) marks or TYPING ENTIRE SENTENCES IN CAPITALS. Keep in mind that I have to read through that grammatical spaghetti.
  • Repeatedly emphasizing how urgent your query is. Everyone’s is — trust me.
  • “Bumping” your message by sending repeat replies. This doesn’t work and it’ll only slow down the support process, because I need to scroll through the “bumps”.
  • And finally, be nice. I’m a human being, just like you. Let’s behave as such.

Thank you!