Contact

Do not hesitate to contact me, if you:

  • Need help with (configuring) one of my (premium) plugins,
  • Have (pre-/after-)sales questions,
  • Want to send sincere praise my way,
  • Need someone to share your vacation photo’s with,
  • Know a funny joke.

Frequently Asked Questions

Peter Schmidt
24 January 2025
Daan gave great and quick support when I was going to get desperate with a license renewal issue. Up above Daan provided help even in a topic which was not related to his plugins. I appreciated interacting with a human person with empathic spirit and patience. His words about how to serve help and support made me smile. Thank you so much!
Josef Al-Duais
10 September 2024
I've been using this plugin for all my client sites and I just want to say that it does the job in the best possible way.
Oliver Altmann
9 September 2024
We're marketing people, not IT nerds, and we can use OMGF Pro very easily. Daan eliminates any difficulty that arises in record time. If only all software developers were like that.

During the Summer Vacation (till September 1st) from Tuesday to Friday I will try to respond within 48 hours. I don’t work on weekends and Mondays, so if it takes longer, please be patient.

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House Rules

I know that having an issue with a plugin and then having to wait for a reply sucks. But, there’s no team behind Daan.dev. Daan is one person. And in case you’re wondering; that person is me. So, to make this work smoothly for you, me and all users of my WordPress plugins, I’ve setup some house rules:

Before sending me a message, make sure you’ve:

  • Checked the documentation (and more specifically the Troubleshooting section of the plugin you’re using)
  • Taken a deep breath.

Now, relax and find peace and calm in the fact that there has never been a support ticket that I wasn’t able to resolve.

Let’s move on…

If the documentation didn’t help you to resolve your issue, do not hesitate to contact me, but please include:

  • The URL of the site you’re experiencing the issue,
  • The name of the theme that site is using,
  • Screenshots of the issue,
  • A detailed description of the issue.

Also, please refrain from:

  • Being overly shouty, e.g. ending every sentence with multiple exclamation (!!!) or question (???) marks or TYPING ENTIRE SENTENCES IN CAPITALS. Keep in mind that I have to read through that grammatical spaghetti.
  • Repeatedly emphasizing how urgent your query is. Everyone’s is — trust me.
  • “Bumping” your message by sending repeat replies. This doesn’t work and it’ll only slow down the support process, because I need to scroll through the “bumps”.
  • And finally, be nice. I’m a human being, just like you. Let’s behave as such.

Thank you!